It’s really hard to find! How’s that for a few words?
I’m lucky in so many ways. One on those ways is that I have little interface with the outside world…outside of my peaceful, quiet and serene RVing lifestyle world. I went paperless about one year ago and that appears to be working well.
But…every once in a while…I do have to interface with the outside world. And every once in a while…I need assistance…sometimes to file a compliant …more often than not…about poor customer service.
What ever happened to real customer service? It seems to me that…in today’s modern world…that when I seek some form of assistance…the person/company to whom I am making the request makes an instant evalation….is there any money associated to why this person is bothering me???? If not…customer service…never heard of it!
And don’t you just love those automated menu-answering systems that never seem to address my particular problem and won’t let you speak to a real-live human being…but instead justs keeps your going around in a never-ending circle?
And then…finally when you do get to speak to a real live human being…I wonder…with their personality and so-called assistance…which seems to be most of the time…no…you can’t do that instead of… of course..you bet no problem. How in the world did they ever get a job as a “Customer Service Representative”? They do not have a clue as to the meaning of the words! It seems like there’s a formula…the larger the company…the lesser the understanding of customer service. When you’ve got millions of customers…why care about one person and their tiny little problem(s)?
But…there are exceptions to this general rule. The old one-in-a-million trick!
Because of my reclusive life style…my major interface with the outside world is through either a cell phone or computer. Do you now that a mere six years ago…I had neither in my life? Anyways..both of these methods are through a company known as Verizon Wireless.
I’m happy to say that Verizon Wireless seems to understand the words customer service and…most of the times…not always…I’m satisfied with their attempt at customer service.
Now…ABOUT MY ONCE-IN-A-MILLION EXPERIENCE! If you are a regular follower of my Blog you know that in my last two entries I’ve described the physical process of shifting Internet Gears from 3G to 4G. Prior to the actual switching…there was lots investigation/homework to be done regarding what equipment choices to select.
Along the way I happen to connect with a delightful gal in Verizon technical support by the name of Peggy…and let me tell you…she is very knowledgeable…and just a hoot. This lady fully understands the words customer service! She could make millions teaching customer service…if anybody cared enough to want to learn about it.
Anyway…she has provided me with outstanding customer service…and you won’t believe this…she actually gave me her email address (they do not have individual phone extensions) so that I might contact her directly if I had any further questions/problems. CAN YOU BELIEVE THAT? It’s true! Now…when I have another question’problem…I send her a brief email and usually within a very few moments…she is back in touch with me! Fantastic! It almost takes my breath away!
I was so moved by her level of customer service I actually went out of my way to identify her supervisors so that I could send them an email message about her outstanding customer service.
Whew…as you can tell…I was really moved by my experience with her. Peggy…thank you…you are truly one-in a-million! You’ve made me a very happy camper! 🙂
All original material Copyright – Jim Jaillet 2011
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