Posts Tagged With: amazon

Customer Service – Recent Night And Day Experiences

Recently…on August 1st…I wrote my very first rant ever…entitled A Full-Time RVers Perspective On Customer Service.

Here’s the link in case you missed it…

https://otrwjam.wordpress.com/2011/08/01

Since that time I have experienced the WORST CUSTOMER SERVICE OF MY LIFE!

It all revolves around my new Sony Cyber-Shot DSCHX5V Camera…as shown here…

I ordered the camera from Amazon on July 25…received it July 29…and after a short while found the memory card slot to be factory defective…so on August 6…shipped it to the Sony Customer Satisfaction Repair Center in Laredo, Texas. Without going into all the specific details…trust me on this…Sony has the very worst of customer service! Here’s the Sony logo…how appropriate that for other than the words…it’s all black! Also the words…Make.Believe…how appropriate for that’s exactly describes their customer service. Don’t get me wrong…I love Sony products and have bought many over the years. This is the first time that I have had to deal with their so-called customer repair service. Again…just trust me…they do not have a clue what those words mean! I finally demanded that they return the unrepaired camera to me. As you might have already guessed…that’s my recent Night experience.

Now on to the Day experience…Amazon…they are just terrific! I went to their online site…entered my phone number…and WITHIN FIVE SECONDS…my cell phone rang and it was an Amazon customer service representative on the line wanting to know how he could help me. Again…without going into all the details…I ordered a replacement camera…same Sony model. They are not even charging me for the replacement camera…but trusting me to return the defective camera to them. I ordered the camera at 2:00 PM yesterday and it is scheduled to be delivered today. NOW…THAT’S CUSTOMER SERVICE!

Mr. Sony…I hope you get to read this second rant of mine. You make great products…but your customer service stinks! I would have used stronger words…but I’m a gentleman. End of Story!

All original material Copyright – Jim Jaillet 2011
For more information about my three books, click this link:
http://lulu.com/panamaorbust

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I Buy A New Computer…

My Toshiba Satellite computer is 6.5 years old…a dependable workhorse…that was showing signs of getting tired. Since I recently installed the 4G modem and router in the motorhome…the cpu would occasionally load up to 100% capacity…locking up the computer and requiring a re-boot to be functional once again. In addition the brightness on the screen was showing signs of diminishing with age and trying to brighten it up via the control panel had little effect. So…I began considering a new computer. Here’s old dependable…

But I really loved my Windows XP operating system and hated the idea of parting with it…but facts are facts…nothing lasts forever and change appears to be the only constant in life. I hate the Windows Vista operating system (which Mary has on her computer and loves) and now that Windows 7 is here…it appeared it was time to go ahead and take the leap.

Last Friday while in town I needed to stop at Wal-Mart and while there stopped by to look at computers. They did not have many on display…perhaps 12…but one of them happened to be the Sony Vaio VPCEH11FX…a very nicely designed unit. Wal-Mart price $499.

Next I decided to stop at the nearby Best Buy store where I was likely to see more computers on display. I immediately zeroed in on the Toshiba Satellite’s…when all of a sudden….there it was again…the Same Sony I saw at Wal-Mart…only at Best Buy the price was $479.

I tend not to be an impulsive buyer…so I didn’t buy it…then. Instead I returned to the motorhome and fired up old dependable…to begin my research of the Sony computer. I’m an ex-engineer…I just cannot help myself…I need to feel comfortable about what I am buying. Several hours later over the next couple of days…the research was completed and I was ready to buy.

Part of what my research revealed is that all companies online are selling this computer for $549…all except Amazon…who usually has the lowest prices…was selling it for $599. I never thought Best Buy would have the best price…I thought they would be the highest. But in this case they were the Best Buy!

So, yesterday back I went to Best Buy and did the deed. Here’s the Best Buy page on this computer…

http://www.bestbuy.com/site/Sony+-+VAIO+E+Series+Laptop+/+Intel%26%23174%3B+Pentium%26%23174%3B+Processor+/+15.5%22+Display+/+4GB+Memory+/+500GB+Hard+Drive/2925714.p?id=1218364889388&skuId=2925714&st=2925714&cp=1&lp=1

Here are two photos from the Best Buy website…

If you are interested… here is a short video review of the computer in white…I bought black…

http://www.youtube.com/watch?v=v-Ahb0OQDKE

One of my decision-making factors was that Geeks On Tour…RVing computer experts (husband and wife) who travel the country teaching RVers about computers…both own Sony Vaio computers and speak very highly of them. Here’s their website link… http://geeksontour.com/

Another deciding factor is that I’m a quasi-Sony fan having owned a number Sony items over the years. Last week I just bought a new Sony digital camera. Being an ex- quality control engineer I’ve alway associated the Sony name with quality.

When I went back to Best Buy yesterday,,,I went to look for the Sony computer,,,and couldn’t find it by looking for a $479 price tag. I asked a sales associate where was the Sony compter? We looked together and found it…at a new price of $449. The price dropped $30 over the weekend. So the moral of this story is…it pays to do your homework. In this case…knowledge that it was the right computer to buy…plus a $30 price reduction, Such a deal!

And so I now start the process of learning a new computer, operating system (Windows 7) and the transferring all of my files from the old to new computer. Here’s a photo showing my transfer station with the new computer on the left and old dependable on the right… making it easy to sit before both computers as necessary…

For your techies…the new computer has an Intel Pentium B940 Processor which just came out in June of 2011, 4GB Ram, 500 GB hard drive and a 15.5 inch screen. More than enough computer for my purposes.

All original material Copyright – Jim Jaillet 2011
For more information about my three books, click this link:
http://lulu.com/panamaorbust

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Bow, Washington

Yesterday I drove the about 60 miles from Monroe to the Thousand Trails Mount Vernon RV Resort located in Bow, a few miles North of Mount Vernon, Washington to begin a three-week stay.

Bow, Washington has a population of 6,099, and as a child, the famous CBS news correspondent Edward R. Murrow lived here.

While the campground appears to be near Interstate Highway 5, it is buffeted heavily by beautiful tall fir trees. Only a little very low highway noise can be heard when the wind is out of the West.

When I arrived at 1:00 PM it was raining steadily and the temperature was 61 degrees. At least I’m not too hot! This appears one of those years when Summer in Washington does not begin until about August 1st. The extended weather forecast…starting in about two days…is sunny and in the low to mid 70’s…just right! Besides without rain there would be no beautiful fir trees.

Hopefully I can get out today and take some photos around the park.

Speaking of photos…once I arrived yesterday and now know my space number…I ordered my new camera from Amazon which should arrive in a few days.

All original material Copyright – Jim Jaillet 2011
For more information about my three books, click this link:
http://lulu.com/panamaorbust

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More Camera-Related Time…

In yesterday’s Blog entry I discussed how I had spent the previous four days looking at hundreds of cameras and reading dozens of camera reviews as part of the process of finding new cameras for myself and my life-partner Mary. Finally…I decided on the Sony Cyber-Shot DSC 4X5V…Mary still had not yet made a decision.

I spent the better part of yesterday reading the down-loaded 60 page Instruction Manual and 160 page Handbook for this camera in order to become better acquainted with it prior to its arrival.

Today is moving day for me. My three-week stay at Thousand Trails Thunderbird RV Resort in Monroe, Washington is over and I’m obligated to move to another park. So today I’ll drive the motorhome about 50 miles north to Thousand Trails RV Resort at Mount Vernon, Washington.

When in that area I usually stay at Thousand Trails RV Resort at Laconnor…but I just recently finished a two-week stay there. In addition…it does not have a swimming pool…but rather one-half mile of Puget Sound waterfront. Mary really enjoys the Thousand Trails swimming pools and I’m hoping to get her back with me in about another week or so. She’s currently attending to business at her home in the gold country of central California.

Once I arrive at my new location and know my new space number in the park…I’ll place my order for the camera with Amazon. Speaking of Mary…she finally made her decision to buy the same camera after exhaustive research with other cameras she had been considering. It should work out well…both have the same camera. Between the two of us…we hopefully will learn to use all the neat things the camera can do. Mary ordered her camera yesterday.

All original material Copyright – Jim Jaillet 2011
For more information about my three books, click this link:
http://lulu.com/panamaorbust

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Cameras, Cameras And More Cameras…

It all began four days age when my life-partner Mary…who is currently still in CA attending to business…told me that her camera flash suddenly decided to stop working. She confirmed…no…she had not accidentally turned it off…yes…she was using fresh batteries. So, I guess it has really quit working.

Since she’s so busy with other matters…and I have lots of free time on my hands…she asked me if I would do some camera research for her online…and I happily said…sure.

As I started my research…I got to thinking about my own camera. It’s an Olympus Sytlus 800…8 megapixel…weather-resistant model which I bought when it came out in 2005 for 400+ dollars. It’s still in excellent condition…takes great pictures…but…has some limitations. Being six years old it is now considered obsolete in comparison to the cameras of today where six months is considered light-years.

Here’s a photo of my Olympus Stylus 800 Camera…

So…as part of my research…I also started looking for a replacement for myself. There are dozens of manufacturers and literally hundreds of models.

In the last four days…I’m almost cross-eyed from looking at hundreds of cameras and reading many lengthy camera reviews. Finally…I’ve reached my decision. It’s a Sony Cyber-Shot DSC 4X5V. It’s one heck of a camera with an impressive amount of features for only $189 from Amazon.

If you are interesting reading about this camera…you should click this link…
http://www.amazon.com/Sony-Cyber-shot-DSC-HX5V-Digital-Stabilization/dp/B00328HR76/ref=sr_1_2?s=electronics&ie=UTF8&qid=1311444956&sr=1-2

I’ll place my order with Amazon tomorrow after I drive the motorhome about 50 miles north to the Thousand Trails RV Resort at Mount Vernon, Washington…for my next three-week stay. Once I know my new space number at that campground…I’ll be able to place the order with Amazon.

If you are a techie-type and are interested in the technical details of this camera…simply enter Sony DSC 4X5V Camera reviews in your Internet search box and you find several reports. One the reviews indicated…”one good thing about our current economy is that camera prices have come down substantially”. I’m truly amazed what this camera does for such a low price.

In the meantime…Mary continues to wade through the multitude of information I have emailed to her. At this moment…she has yet to decide what she will buy. I’ve only made one recommendation to her…at the frequency with which she drops her camera,,,she should make sure her new camera has a metal case!  🙂

All original material Copyright – Jim Jaillet 2011
For more information about my three books, click this link:
http://lulu.com/panamaorbust

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Mobile Mansions

Jim says:

Yesterday I finished reading Mobile Mansions with a sub-title of Taking Home Sweet Home On The Road by Douglas Keister. I bought this book while at the RV Museum in Elkhart, Indiana a few days ago.

Picture

It’s 160 pages with lots of photographs and text about the history of Motorhomes and presents photos/information about many of the most unusual motorhomes from the past. If you like RV’s and enjoy reading about them, I highly recommend this book to you. I paid $25.00 for this book, you can buy it at Amazon for $18.21 plus shipping. here’s the link…

http://www.amazon.com/Mobile-Mansions-Intl-Taking-Sweet/dp/1586857738/ref=si_aps_sup?s=books&ie=UTF8&qid=1283076034&sr=1-1

Here’s the book profile from the Amazon website…

Editorial Reviews
Product Description
What do Henry Ford, Thomas Edison, Mae West, Howard Hughes, John Madden, the Partridge Family, Ken Kesey, The Who, and Barbie have in common? Each had a home on wheels-be it an old converted school bus, a massive RV cruiser, or elegant house car. These celebrity motorhomes are only the frosting on the cake in Douglas Keister’s entertaining and informative new book Mobile Mansions.
From the Inside Flap
Mobile Mansions takes you on a captivating exploration of homes on wheels-everything from early diminutive camp cars to modern-day diesel-belching, lumbering leviathans complete with saunas, balconies, and gourmet kitchens. From the eclectic to the exquisite, the luxurious to the rare, this detailed RV guide showcases the diversity of some of the most lovingly restored RVs on the road today.
In this reference for pop culture connoisseurs as well as RV-loving enthusiasts, Keister documents an amazing range of vehicles, including small camp cars from the 1920s, house cars from the 1930s, campers from the 1950s, and finally modern-day motorhomes that first appeared in the 1960s. Well-known brands like Winnebago, GMC, and Travco are featured as well as one-of-a-kind vehicles like the Lamsteed Kampcar, built by Anheuser Busch, the Zeppelin House Car, and Buckminster Fuller’s Dymaxion car.
Also included in this ultimate guide to RV nostalgia are descriptions, as well as a sampling of photos, of the RVs of cultural icons: Henry Ford, Thomas Edison, Mae West, Howard Hughes, John Madden, the Partridge Family, Ken Kesey, The Who, and Barbie. Each had a home on wheels-be it an old converted school bus, massive RV cruiser, or elegant house car.
Entertaining and informative, Keister offers a fun-to-read, informative history of the recreational vehicle illustrated with luscious full-color images, rare vintage photographs, and a sampling of period advertisements. Step inside a wide variety of mobile mansions and feel yourself swept up in a wave of wistfulness, rediscovered adventuresome, and a longing to hit the road.

In other news…
Mary and I are still in Decatur, Illinois. Yesterday we did some shopping and got rid of Mary’s latest recycle collection. We also went to a local 1800’s festival. It was too hot for me so I stood under a shade tree while Mary walked around. One more day here and then we move on tomorrow.

All original material Copyright – Jim Jaillet 2010
My three books may be purchased at http://www.lulu.com
Just enter Jim Jaillet in the search box.

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